Trading Terms

John Paton (Insurance Services) Ltd

About us

John Paton (Insurance Services) Ltd of  84 Lister Street Glasgow G4 0BY is authorised and regulated by the Financial Services Authority (no 312537).  We are permitted to arrange and advise on non-investment insurance policies.  You can check these details on the FCA’s Register by visiting or by contacting the FCA on 0845 606 1234.

We offer products for a range of insurers and a list of insurers is available on request.

Your duty of disclosure

Your insurance is based upon the information provided to the insurance company and you must ensure that all such information is complete and accurate, and that any facts that may influence the insurer’s decision to accept and pay a valid claim are disclosed.

Failure to disclose material information may invalidate your insurance cover and could mean that part, or all, of a claim may not be paid.

How to cancel

You may have a statutory right to cancel this policy within a short period.  Please refer to your policy summary or your policy document for further details.  If you cancel you will receive a pro rata refund of premium from the insurer.  We may also keep an amount that reflects our administrative costs of arranging and cancelling the policy.

If you wish to cancel outside this period you may not receive a pro rata refund of premium.  We may also keep an amount that reflects our administrative costs of arranging and cancelling the policy.

Fees and charges

In addition to the premiums charged by Insurers we normally make a charge of up to £75 for the following transactions:

1. New Policy 2. Renewal 3. Cancellation of Policy 4. Adjustment to Policy 5. Duplicate document 6. Unpaid cheque.

We accept payment by cash, debit or credit card or cheque (subject to our agreement).

Credit Card payments

2% fee applies to all credit card transactions.

Subject to status we may be able to arrange payment of your insurance with a premium finance provider.  We will give you full information when we discuss your insurance in detail.

To enable us to offer you credit facilities we are registered under the consumer credit act and our licence no is 211824


It is our intention to provide a high level of service at all times.  However if you have reason to make a complaint about our service you should contact the managing director at the above address.  You may be entitled to subsequently refer it to the Financial Ombudsman Service.  Further information is available at

How to claim

Please refer to your policy summary or your policy document if you wish to notify a claim.  You should contact the insurer direct as soon as possible using the contact details provided.

Protecting information

All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance, and except where law requires us.  The FCA may ask us to provide it with access to our customer records in order that it may carry out a review of our activities.

Some or all of the information you supply to us in connection with your insurance proposal may be passed to other insurance companies for underwriting and claims purposes.  Under the Data Protection Act 1998 you have a right of access to see personal information about you that is held in our records, whether electronically or manually.  If you have any queries, please write to the managing director at the above address.

Protecting your money

Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your policy is treated as being paid for), or we hold it in a client bank account on trust for you.  We may extend credit to other customers from this account and we may need to transfer your money to another intermediary in some cases.  However your money will be protected at all times because of our requirements under the FCA rules.  We also reserve the right to retain interest earned on this account.  By accepting these Terms of Insurance Business you are giving your consent for us to operate in this way.

Compensation arrangements

We are covered by the Financial Services Compensation Scheme.  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim.  Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.  For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.  Further information about compensation scheme arrangements is available from the FSCS